Freightdog AI is designed for logistics-related emails including booking confirmations, quotes, rate requests, shipment status updates, and more. The specific email types available depend on your organization’s configuration.
No. Freightdog AI only processes emails that you explicitly submit by clicking the “Process Email” button. It does not automatically scan or read your inbox.
If an email has already been processed, the add-in will show the existing extracted data. To re-process from scratch, use the “Forget email thread” option first, then process the email again.
Extracted data is shared across your organization. If a colleague has already processed an email, you will see their results immediately. This avoids duplicate work.
Yes. All changes to extracted data are auto-saved approximately 2 seconds after you stop typing. There is no manual save button needed.
The warning icon indicates that one or more fields have validation errors (e.g., a required field is empty or a value is outside the expected range). These are informational warnings to help ensure data quality.
When a new email arrives in the same conversation thread and Freightdog detects changed information, it shows these as “updates” that you can individually accept or reject. This ensures you have full control over your data.
Click the three-dot menu icon in the top right corner of the add-in panel. This reveals your profile with a Log out button.
The Outlook add-in is designed for Outlook Desktop and Outlook on the Web. Mobile Outlook has limited add-in support and is not officially supported for Freightdog AI.
Yes. Email data is transmitted securely over HTTPS and processed within Freightdog’s infrastructure. Your data is isolated to your organization and is not shared with other customers. For more details on security and data handling, contact your administrator or Freightdog support.
