Freightdog AI supports shared (delegated) mailboxes, allowing teams to collaborate on processing logistics emails from a common inbox.
Freightdog AI works in shared mailboxes on Outlook on the Web (full support) and Outlook Desktop (support may vary by version). Simply open the shared mailbox as a delegate, select an email, and open the Freightdog AI panel as usual. The add-in functions the same way as in your personal mailbox.
Shared processing — If one team member processes an email, others will see the already-extracted data when they open the same email
Concurrent editing — Multiple users can view extracted data for the same email, with changes saved in real-time
Action visibility — Actions executed by any team member are visible to the entire team, with timestamps and the user’s name shown
All team members accessing the shared mailbox must have Freightdog accounts within the same organization. The add-in uses your personal Freightdog login, even when working in a shared mailbox.
