Freightdog AI understands email conversations and can track changes across multiple emails in the same thread. This is particularly useful in logistics workflows where information evolves through a series of email exchanges.
Freightdog AI uses the email’s conversation ID to group related messages together. All emails in the same Outlook conversation are linked, data extracted from one email can be updated when new emails arrive, and you can see the history of all processed emails in the Email tab.
When a new email arrives in a conversation that has already been processed, select it and open the Freightdog AI panel. Because the conversation is already known, the add-in will automatically show the existing data. If the new email contains updated information, Freightdog AI will detect and highlight the changes.
When Freightdog AI detects changed information from a new email, it presents these as updates rather than automatically overwriting existing data. A banner at the top of the Data tab shows the total number of new updates. Individual fields with updates are highlighted so you can easily find them.
For each field with an update, you can Accept (apply the new value) or Reject (keep the current value). Both actions are immediate and automatically saved. Manual review ensures you maintain accurate data, since not all changes in follow-up emails are corrections.
